In order to protect consumers and always guarantee the ideal storage conditions, food products (as well as cosmetics) cannot be returned.
According to current regulations, in fact, the right of withdrawal applies only to products that can be put back on the market without endangering the health of consumers.
Without prejudice to the point relating to "Food products are not subject to return", for other products the regulation is as follows:
The customer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the products or at any time before their receipt, for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in next point IV.
The right of withdrawal is governed by the following conditions:
THE. The law applies to the product purchased in its entirety; therefore if the product is composed of several components or parts it is not possible to exercise the withdrawal only on part of the purchased product.
II. In case of exercise of the right of withdrawal, the full amount of the returned goods, including shipping costs where applicable, will be refunded within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right to suspend the payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash on delivery, the customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to guarantee the free return pursuant to article 8 below, the products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the introduction (customer who is not a consumer and / or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products made to measure or clearly personalized;
- order of products that are likely to deteriorate or expire rapidly;
- order of sealed products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.
V. AMORETERRA, in case of reconsideration of the customer for reasons not related to damage or non-conformity of the product (in relation to what was described at the time of sale), will not refund the shipping cost.
The customer is required to pay the utmost attention and care in preparing the return package.
AMORETERRA will not refund products that, following the internal control, are found to be damaged or tampered with of any kind.
With reference to the cases of exclusion of the withdrawal listed above, the customer, in particular, is informed and accepts that the products that "risk deteriorating or expire rapidly" include all food products (including wines, spirits and beverages) and cosmetics. , as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for products that can be returned and put back on the market without endangering the health of consumers.