Terms of service
Owner of AmoreTerra Shop and related services
Registered office: viale IV Novembre 180, 21040 - Cislago, Varese
Warehouse: via Franceschelli 17 20011 - Corbetta, Milan
PEC address: firstname.lastname@example.org
REA number: VA - 355115
To be able to buy on AmoreTerra Shop it is not necessary to register. However, the user must provide all the data necessary for shipping and / or billing in a truthful and complete manner.
The user has the duty to keep their login credentials.
Content provided by the user or by third parties
Users are responsible for their own and third-party content that they share on AmoreTerra Shop, by uploading them, inserting content or in any other way. The owner is relieved of any responsibility for the unlawful dissemination of third party content or the use of AmoreTerra Shop in ways that are contrary to the law.
The owner does not carry out any kind of moderation of the content published by the user or by third parties, but undertakes to intervene in the face of user reports or orders issued by public authorities in relation to content deemed offensive or illegal.
Rights to User Provided Content
The only rights granted to the owner in relation to the content provided by users are those necessary for the operation and maintenance of AmoreTerra Shop.
Each order sent by the user is to be considered an offer for the purchase of products. Orders are subject to availability and the owner's discretionary acceptance.
To complete the online purchase procedure, the user must select the products and complete the check-out. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The conclusion of the contract takes place at the time the order confirmation is sent by the owner to the email address provided by the user.
The owner reserves the right not to confirm an order, notifying the user within 5 working days of placing the order, at the email address associated with his purchase, of any unavailability of one or more of the products purchased. In this case the owner will refund the price of the products and, if all the products purchased are not available, the shipping costs incurred by the user.
Users are required to register on AmoreTerra Shop by providing their personal data and shipping address. Shipping costs are not included and differ according to the destination. Prices are indicated in euros and include VAT.
AmoreTerra Shop may provide for different offers throughout the year.
Terms of payment
The payment methods available to users are described in the relevant pages of the sites.
AmoreTerra Shop uses third-party tools for processing payments and does not in any way come into contact with payment data provided by the user, including those relating to the credit card.
For each order placed, it is possible to request an invoice by ticking the box "Do you want to receive an invoice?" during the purchase procedure and providing the necessary data (Company name and VAT number) when registering your account. The owner issues an invoice for the material shipped, sending it to the user who holds the order. For the details given at the time of issuing the invoice, the information provided by the user when processing the order is valid. No variation of the invoice will be possible after the issuance of the same.
Availability of products
The prices, descriptions and availability of the products displayed are subject to change without notice.
The photos inserted are adapted in relation to the display tool and for this reason they are merely indicative of the appearance and size of the products, as they may partially differ from the images presented.
Even after sending the Order Confirmation email, in the event of unavailability of some products due to unforeseeable causes at the time of the conclusion of the order, the owner will refund the user of the price of the ordered and unavailable products.
Execution of the order
The order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The owner cannot be held responsible for damages suffered by the user due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the order confirmation.
Deliveries are made during the usual working hours of the couriers in charge at the address indicated by the user and in the manner specified in the order summary.
Upon delivery of the goods by the courier, the user is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and that the packaging of the packages is intact in all its parts, not damaged, nor compromised by atmospheric events or otherwise altered. Upon delivery, the user is also required to check the packaging by specifying any anomalies in the delivery form. If the user finds any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately contest them, making a written reservation of control (specifying the reason for the reservation, eg "laundry package" , "crushed packaging", etc.) on the courier's proof of delivery or promptly inform the owner. Once the delivery note has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the owner.
In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the user at the time of the order, the products will be returned to the owner, who, depending on of the user's will, will reimburse the price of the products (but not the shipping cost), or will make arrangements for the new evasion and the related additional shipping costs. The owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the user, for any damage to the products after delivery to the carrier or for delays in delivery attributable to it.
Right of withdrawal
In case of purchase of products or services on AmoreTerra Shop, the user has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the user or a third party - other than the carrier and designated by the user - acquires physical possession of the goods. To exercise the right of withdrawal, the user is required to inform the holder of the decision to withdraw using the declaration model at the bottom of the document.
Effects of withdrawal
If the user withdraws from this contract, he will be reimbursed for all payments he has made to the owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the owner is informed of the user's decision to withdraw from this contract.
Refunds will be made using the same payment method used by the user for the purchase. Where this is not possible, the user can agree on a different method of reimbursement. In any case, the user will not have to incur any costs as a result of this reimbursement. The reimbursement may be suspended until receipt of the goods or until the user demonstrates that he has returned the goods, whichever is the earlier.
The user is requested to return the goods and deliver them to the owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the user sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the user. The user is only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations on the right of withdrawal on products
Damaged or used products, even if only partially, are not replaced or reimbursed. The user must insert a copy of the order confirmation email inside the packaging box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and not suitable for being returned for hygienic reasons or are connected to the protection of health and have been open after delivery.
In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other household goods for current consumption supplied to the user's home, to his place. of residence or place of work, by regular distributors.
The consumer user has the right to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the owner within 2 months of discovery. To exercise the right to guarantee, the user must send an email to the owner indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material).
All elements are essential and will be verified by the owner before responding to the user. If the lack of conformity of the product is ascertained, the user has the right to obtain, possibly after returning the defective product to the owner, its repair or replacement. The user also has the right to request from the owner a reasonable reduction in the price or the termination of the contract if the repair and replacement are impossible or excessively expensive, the owner has not repaired or replaced the goods within a reasonable time, in any case not less than 15 days, or the replacement or repair previously carried out has caused considerable inconvenience to the user. To exercise the warranty right and for further information in this regard, the user is required to contact the owner.
Withdrawal and termination of user accounts
Registered users can deactivate their accounts, request their cancellation or stop using the service at any time, through the AmoreTerra Shop interface or by contacting the owner directly.
The owner, in case of violation of these Terms, reserves the right to suspend or terminate the user's account at any time and without notice.
The owner reserves the unquestionable right to inhibit at any time and without notice access to AmoreTerra Shop, in full or limited to certain features, of user accounts for which payment irregularities, non-payment, damage to image have been detected. by means of the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, computer attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the owner.
The service is provided "as is"
The service is provided by the owner "as is", without any express or implied guarantee as to its accuracy or availability.
The owner reserves the right to add, remove functions or features or suspend or completely interrupt the provision of the service, both temporarily and definitively. In the event of a definitive interruption, the owner will act as possible to allow users to collect their information hosted by the owner.
Resale of the service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of AmoreTerra Shop and its Services without the express permission of the owner, granted directly or through a specific resale program.
The user undertakes to indemnify the owner (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees) from any obligation or liability, including any legal costs incurred to defend themselves in judgment, which should arise in the face of damage caused to other users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.
- reverse engineer, decompile, disassemble, modify or create derivative works based on AmoreTerra Shop or any portion of it;
bypass the computer systems used by AmoreTerra Shop or its licensors to protect the content accessible through it;
- copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by AmoreTerra Shop;
use any robot, spider, site search / retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of AmoreTerra Shop or its contents;
- rent, license or sublicense AmoreTerra Shop;
- defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
- disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
- use AmoreTerra Shop in any other improper way that violates these Terms.
All trademarks of the owner, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning AmoreTerra Shop are and remain the exclusive property of the owner or his licensees and are protected by current trademark laws and related international treaties.
Users declare to be of age according to the legislation applicable to them. Minors can use AmoreTerra Shop only with the assistance of a parent or guardian. Under no circumstances may children under 13 use AmoreTerra Shop.
Limitation of Liability
The owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature to users or third parties only when these constitute an immediate and direct consequence, for willful misconduct or gross negligence, of the AmoreTerra Shop activity.
The user expressly exempts and relieves the owner of the application from any liability, within the limits permitted by applicable legislation, in relation to any damages or claims of any kind and nature of their own and / or third parties including direct, indirect, punitive damages, incidental, special, damages resulting from lost profits, lost revenues, data loss or replacement costs arising from or otherwise connected with this agreement.
The owner guarantees the correct storage and quality of food products only up to the time of delivery at the place indicated by the user; any liability relating to the bad condition of the products due to improper storage after delivery is excluded.
Changes to these Terms
The owner reserves the right to make changes to these Terms at any time, giving notice to the user by posting it in AmoreTerra Shop.
The user who continues to use AmoreTerra Shop after the publication of the changes accepts the new Terms without reserve.
Transfer of the contract
The owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations arising from these Terms, as long as the user's rights set forth herein are not affected.
The user may not assign or transfer in any way their rights or obligations under these Terms without the written authorization of the owner.
All communications relating to AmoreTerra Shop must be sent using the contact information indicated.
Should any clause of these Terms be found to be invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain effective.
Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the owner is based. The exclusive forum of the consumer is an exception, if the law provides for it.